Terms & Conditions

1. About these terms and our service

CompliChef Recruit, at recruit.complichef.co.uk, is operated by Nicholas Richards trading as CompliChef (“we”, “us”, “our”). These terms govern your use of the recruitment platform. Contact us at support@complichef.co.uk.

The platform enables hospitality vacancies to be advertised and candidates to apply. An employment contract or agency assignment is agreed separately with the relevant employer or agency. We do not make hiring decisions or promise to find a job or candidate for you. This description does not exclude any legal duties that apply to our activities.

These are the recruitment-specific terms for the CompliChef ecosystem. Read them with the CompliChef Terms of Service and CompliChef Privacy Policy. The portal terms cover shared account, subscription, cancellation and billing arrangements; this page explains Recruit’s posting rules, listing charges and candidate responsibilities. The relevant order information also applies to a purchase. These terms do not retrospectively change an existing order or remove statutory rights.

2. Accounts and eligibility

You must be at least 18 to create an account under these terms. Business users must have authority to act for the organisation they represent. Keep account and contact details accurate, protect your login credentials and tell us promptly if you suspect unauthorised access.

SSO and standalone accounts have different sign-in and billing arrangements. Do not assume credits or purchases are transferable between accounts. Candidates can browse vacancies and submit applications without paying CompliChef a job-finding fee.

3. Job adverts and recruitment agencies

You must have authority to advertise a genuine vacancy and receive applications for it. You are responsible for the accuracy and legality of all advert content, including content suggested by Alice AI. In particular:

• Use an accurate job title, workplace location, employment type, salary basis and description of the work.
• Make requirements relevant to the role and lawful. Avoid discriminatory wording and consider reasonable adjustments where required.
• State any material conditions, deductions or costs clearly. Do not misrepresent pay, benefits, working hours, sponsorship or accommodation.
• Use skills tags that describe the actual vacancy. Do not add misleading keywords, unrelated locations or duplicate adverts to manipulate search results.
• Do not publish scams, unlawful work, misleading offers, malicious links, or material you are not entitled to use.

Recruitment agencies and employment businesses must identify themselves clearly, have the hirer’s authority to advertise, and comply with the advertising and work-finding rules applicable to their activities. Include the required agency/business name and whether the work is temporary or permanent. A confidential client does not remove the obligation to identify the advertising agency where required.

The requirement checkboxes describe what the advertiser says is needed. They do not certify a candidate’s qualifications or right to work. An account verification indicator is not an endorsement of a vacancy or a guarantee that all business, safeguarding or employment checks have been completed.

4. Live-in accommodation and other benefits

Only select “Live-in accommodation available” when accommodation is genuinely available in connection with the role. Explain the arrangement in the benefits section, including any rent, deposit, deductions, shared facilities, eligibility conditions and availability limits. This checkbox does not mean accommodation is free or guaranteed to every applicant.

The advertiser is responsible for ensuring pay and accommodation arrangements comply with applicable law. Candidates should confirm the written terms with the advertiser before accepting an offer or making any payment.

5. Publication, editing and closing dates

Saving a draft does not publish a vacancy. Complete the required job details before publishing. You must correct inaccurate information and close or pause an advert when applications are no longer being accepted. Employer editing is not subject to the former three-edit limit.

Where a closing date is supplied, applications close at the end of that date in UK time. Leaving it blank does not remove your responsibility to close a filled or withdrawn vacancy. We may remove stale, duplicate or non-compliant adverts.

Public job pages can be shared, linked to and indexed by search engines. Search-engine inclusion, ranking, traffic and application numbers are not guaranteed. Updates or removals on this platform may take time to appear in external search results or copies.

6. Standard posts, promotions and credits

SSO upgrades currently cost 2 credits from Standard to Featured, 3 credits from Standard to Urgent, and 1 additional credit from Featured to Urgent. The relevant posting or checkout screen must show the applicable charge before you confirm. Standalone cash payments and SSO credit balances are different payment routes.

Featured and Urgent options provide the highlighting or promotion described at purchase. They do not guarantee a particular search position, number of views, applications or successful hire. Credits are used for platform services; they are not cash or a transferable payment account.

Prices or credit costs may change for future purchases, but an agreed purchase price will not be changed retrospectively. Any subscription, renewal terms, taxes or additional charges applicable to a purchase must be explained before you agree to it. A free Standard advert does not itself create a paid subscription.

7. Payments, cancellations and problems

The portal Terms of Service set out the shared subscription and credit-purchase policy. Purchased Recruit credits are not refundable merely because you change your mind or leave them unused, subject to applicable statutory rights and correction of payment or service errors. Subscription cancellation stops future renewals and is separate from closing your account.

Business advertisers should check the vacancy, account and promotion selected before paying. A change of mind, an advert receiving no applications, or a vacancy being filled does not by itself create a refund entitlement for a promotion already supplied. We will consider genuine payment errors and services that were not supplied as agreed.

If you believe you were charged twice, credits were deducted incorrectly or a paid feature failed, contact support with the account, job reference and payment details needed to investigate. Do not send passwords or full payment-card details. We will assess the issue and provide a correction, replacement service, credit restoration or refund where appropriate or legally required.

If you purchase as a consumer and a statutory cancellation right applies, you may normally cancel a distance service contract within 14 days. Starting a service during that period requires the applicable express request; losing a cancellation right on full performance requires the applicable acknowledgement. Merely accepting these terms does not supply those permissions. Mandatory rights concerning faulty or misdescribed services continue to apply. Contact support to exercise a cancellation right.

Nothing here prevents a lawful payment dispute or limits a statutory remedy. Suspension of an account does not automatically forfeit an entitlement to a refund or other remedy.

8. Candidate responsibilities

Provide accurate application information and submit only documents you have the right to share. Do not impersonate someone else, harass advertisers, or use applications to send spam. Avoid including unnecessary sensitive personal information in CVs, cover letters or messages.

Check the advertiser’s identity and the vacancy details before accepting an offer. A submitted application is not an offer of employment. Employers or agencies decide whether to respond, interview or make an offer.

9. Personal data and Alice AI

The CompliChef Privacy Policy covers the ecosystem’s account data, lawful bases, payment providers, AI providers, international transfers and rights requests. Our Recruit Data & Privacy Policy adds information about applications and CV analysis. CompliChef determines how its own account, billing and platform-security data is used; employers or agencies determine the purposes of their recruitment processing, with CompliChef acting as processor where it handles applications on their instructions.

These terms do not grant unrestricted permission to use candidate information or replace a required data-processing agreement. To request a DPA or raise a privacy query, contact privacy@complichef.co.uk.

Employers and agencies must use applications only for lawful recruitment purposes, restrict access, give candidates appropriate privacy information, respond to rights requests and retain information only for as long as justified. Agencies must have an appropriate lawful basis and provide the necessary information before sharing a candidate’s details with a client.

Alice can help draft job adverts and, where available, analyse CVs. Recruit’s current job-drafting and CV-analysis tools use Anthropic (Claude). The central privacy policy explains the wider ecosystem’s AI providers and international-transfer arrangements; the Recruit policy describes CV analysis. Do not submit personal or confidential information unless you have authority and an appropriate lawful basis to do so.

AI output can be inaccurate, incomplete or biased. Review it before publishing or using it. In particular, check that suggested salary, requirements and benefits are real. Recruiters must make their own assessment of applicants and must not treat an AI score or summary as a verified fact or use it as the sole basis for a decision with a significant effect on a candidate.

10. Content, sharing and acceptable use

You retain rights in content you provide. You give us the non-exclusive permission needed to host, format, display and distribute your public vacancy and business information to operate and promote the listing, including search-engine metadata and previews when its link is shared. This permission does not make candidate applications public.

Our software, branding and original platform material belong to Nicholas Richards trading as CompliChef or the relevant licensors. You may share public job links and use the platform as intended; you may not copy protected platform material or harvest candidate information without authority.

Do not misuse accounts, evade payment controls, upload malware, interfere with security or service availability, scrape personal information, or use the platform for unlawful activity. Sharing through third-party services is subject to those services’ terms and privacy practices.

11. Service responsibilities and liability

We will provide the platform with reasonable care and skill. Availability may be affected by maintenance, technical faults or third-party services. We do not promise uninterrupted access or successful recruitment outcomes.

Advertisers are responsible for their vacancies, candidate checks, recruitment decisions and employment arrangements. This does not exclude responsibility for our own breach of contract, negligence or other duties imposed by law.

For business users, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for lost business opportunities arising solely because an advert did not produce a hire. For consumers, we remain responsible for foreseeable loss caused by our failure to use reasonable care and skill or comply with our contract.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.

12. Moderation, suspension and account closure

We may restrict an advert or account where reasonably necessary to investigate suspected fraud, unlawful content, security risks, non-payment or a material breach of these terms. Where appropriate, we will explain the reason and allow you to respond or correct the issue. Immediate action may be needed to protect users or comply with law.

You can ask support to close your account. Account closure does not erase records that must lawfully be retained or copies already received by an employer. Data-handling questions and complaints can be raised through the privacy policy’s contact routes.

13. Changes, law and disputes

We may update these terms to reflect changes to the service or law. We will publish a dated version and, in line with the portal terms, notify users by email or an in-platform notice at least 14 days before material changes take effect. Changes will not retrospectively remove accrued rights or alter an existing paid order. Where agreement is required for a change, we will seek it.

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in their home courts that applicable law provides.

14. Contact and complaints

For account, advert, billing or terms enquiries, email support@complichef.co.uk. For privacy requests, email privacy@complichef.co.uk and see the central Privacy Policy and Recruit privacy information. Include the relevant job reference or account email so we can investigate.